Privacy Policy

Last updated: August 24, 2026

This Privacy Policy describes how Ezcom AI (the “App”, “we”, “us”) collects, uses, and shares information when you install or use the App in connection with your Shopify store.

1. Information we collect

When you install and use the App, we collect:

• Store information: your shop domain, plan, and Shopify session/access token required to operate the App.
• Product data: product titles, descriptions, prices, vendors, product types, tags, variant options, inventory, and product images that you choose to generate content for.
• Generated content: AI-generated descriptions, SEO metadata, and image assets, along with the options you selected (tone, style, language, model, etc.).
• Usage telemetry: generation events, token counts, model used, latency, estimated cost, credit usage, and error logs used to operate, bill, and improve the App.
• Refund-review information: your store, plan, billing/credit cycle, monthly-plan credits used, requested refund amount, optional reason, request status, and support or administrator notes.
• Asset feedback: the generated asset you rate, your one-to-five-star rating, optional comment, review status, and any credits returned after review.

We do not collect your customers’ personal data, payment card numbers, or order details.

2. How we use information

• To generate product content and SEO metadata you request.
• To apply generated content back to your Shopify store.
• To meter usage, manage credits, and process billing.
• To evaluate low-usage refund requests, investigate disputed AI outputs, prevent policy abuse, and record refund or credit-return decisions.
• To monitor reliability, troubleshoot errors, and improve the App.

3. Third-party AI providers

To generate content, the App sends the relevant product data and your instructions to third-party AI providers, which may include Google (Gemini), DeepSeek, OpenRouter, and Groq. These providers process the data solely to return generated content. Their handling of data is governed by their own privacy policies. We do not sell your data.

4. Data sharing

We share data only with: (a) the AI providers above to deliver the service; (b) Shopify, as required to operate an embedded app; and (c) infrastructure/hosting providers that store data on our behalf. We may disclose information if required by law. When a refund is approved, relevant store, subscription, and charge information may be shared with Shopify so the refund or billing credit can be processed. Asset ratings and comments are not sent to AI providers merely because you submit feedback.

5. Data retention & deletion

We retain store data, generated content, usage records, refund requests, and asset feedback while needed to operate the App, resolve requests, maintain billing records, prevent abuse, and meet legal obligations. When you uninstall the App, your active Shopify session is deleted. Other store-linked records are deleted or handled in response to applicable Shopify compliance requests or a validated deletion request. We support Shopify’s mandatory data protection webhooks:

• customers/data_request, customers/redact, and shop/redact are handled to support data access and deletion requests.

You may request deletion of your data at any time by contacting us at the email below.

6. Data security

We use industry-standard measures to protect data in transit and at rest, including HTTPS and access controls. No method of transmission or storage is 100% secure, but we work to protect your information.

7. Your rights

Depending on your jurisdiction (e.g. GDPR/CCPA), you may have the right to access, correct, or delete your data, or object to its processing. Contact us to exercise these rights.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.

9. Contact

For privacy questions or data requests, contact us at thaiph.work@gmail.com.

Ezcom AI is the service name used for this App. Formal privacy notices can be sent to the email above; additional operator details will be provided where required by applicable law.