Terms of Service

Last updated: October 29, 2026

These Terms of Service (“Terms”) govern your access to and use of Ezcom AI (the “App”). By installing or using the App, you agree to these Terms. If you do not agree, do not use the App.

1. The service

The App helps Shopify merchants generate product descriptions, SEO metadata, and image assets using artificial intelligence. Features, models, and limits may change over time.

2. Eligibility & accounts

You must have an active Shopify store and the authority to install apps on it. You are responsible for activity that occurs through your store in connection with the App.

3. Plans, credits & billing

• The App offers a Free plan and paid plans (e.g. Starter, Basic, and Pro) billed through Shopify Billing. Prices and included credits are shown in the App and on the Shopify App Store listing.
• Generations consume credits. When credits are exhausted, generation may be paused until credits reset or you upgrade.
• Paid plans have no free trial; the Free plan's 100 welcome credits are the way to try the App. Billing for a paid plan starts when you approve the subscription in Shopify, and Shopify bills the plan every 30 days with a fresh full credit quota each cycle. When you leave Free, any unused welcome credits are kept as bonus credits. Welcome credits are granted once per shop. Cancelling stops renewal and does not automatically refund an existing charge; unused welcome credits and purchased credits are kept.
• Paid subscriptions renew automatically through Shopify until cancelled. Charges are handled by Shopify under its billing terms.
• Changing plans mid-cycle: a plan change takes effect immediately and starts a new billing period at the new plan's price. Shopify may credit the unused portion of the period you already paid for, under its own billing terms, and the App replaces your remaining monthly-plan allowance with the new plan's allowance instead of adding to it. This applies to upgrades and downgrades, so a change can reduce your available monthly-plan credits immediately. Purchased and bonus credits are never affected by a plan change.
• One-time credit packs: credit packs are optional one-time purchases, available on every plan including Free, and approved through Shopify Billing. Pack credits are added to your purchased-credit balance, do not expire at a plan renewal, and carry no plan features or model access of their own. They belong to the store that bought them and are not transferable between stores.
• Promotional credits: credits granted by a promo code are added to a separate promotional balance. They are kept when your monthly allowance renews, but they expire on the date attached to the code, and any that are still unspent at that point are removed. Credits are spent in this order: monthly-plan credits first, then promotional credits, then purchased credits. Promotional credits are not refundable and have no cash value.
• Uninstalling and purchased credits: privacy law requires us to erase the data we hold for your store after you uninstall the App, so an unspent purchased-credit balance cannot be kept indefinitely. If you reinstall before that erasure runs — currently about 48 hours after uninstalling — your unspent purchased and promotional credits are restored at no cost. After the erasure they are deleted with the rest of your store's data and cannot be recovered. Because those credits were paid for, you may also request a pro-rata refund of the unspent purchased balance within 30 days of uninstalling. The refund is calculated at the per-credit price you actually paid for the pack, counts only credits that were never consumed, and is reduced by a US$1 processing fee per refund. If that calculation leaves nothing payable, no refund is due. Requests are reviewed in the same way as the low-usage refund requests below.
• Fair use of credits: welcome credits, promotional credits, and refund requests are each offered once per store as described above. We may withhold or correct credit balances that arose from circumventing those limits — for example by repeatedly changing plans, reinstalling the App to obtain further welcome grants, or operating multiple stores for that purpose — and may limit access if the behaviour continues.
• Low-usage refund policy: a merchant on a paid monthly plan who uses fewer than five monthly-plan credits in the applicable credit cycle may submit one request for a full refund review of that month's subscription charge. Requests can be submitted from Billing in the App or by email. One-time credit-pack usage is excluded from the threshold. Submission does not reverse a charge automatically: we verify eligibility and usage before approval. Approved refunds or billing credits are processed through Shopify, and processing time may depend on Shopify's billing systems.

4. AI-generated content

• AI output may be inaccurate, incomplete, or not unique. You are responsible for reviewing and editing all generated content before publishing it to your store.
• You must not rely on the App to produce false claims, prohibited content, or anything that violates applicable law or Shopify policies.
• To the extent permitted by law, you own the content you publish; however, AI providers’ terms may apply to generated output.
• You can give each saved generated asset a one-to-five-star rating and explain when it falls materially below expectations. Ratings and optional comments are sent to an administrator for review. We may return credits after reviewing the output and its generation record; eligibility and the amount are decided case by case. A rating or comment does not automatically return credits.

5. Acceptable use

You agree not to:

• Use the App for unlawful, infringing, or harmful purposes.
• Attempt to reverse engineer, overload, or interfere with the App or its providers.
• Submit content that is illegal, hateful, deceptive, or violates third-party rights.

6. Third-party services

The App relies on Shopify and third-party AI providers (such as Google Gemini, DeepSeek, OpenRouter, and Groq). We are not responsible for the availability, accuracy, or policies of these third parties.

7. Disclaimer of warranties

The App is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

8. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the App. Our total liability shall not exceed the amount you paid for the App in the three months preceding the claim.

9. Termination

You may stop using the App at any time by uninstalling it. We may suspend or terminate access if you violate these Terms or to comply with law. Upon uninstall, the data we hold for your store is deleted as described in our Privacy Policy; this includes any remaining credit balance, and section 3 explains how to request a refund for unspent purchased credits.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms? Contact us at thaiph.work@gmail.com.

Ezcom AI is the service name used for this App. Formal legal notices can be sent to the email above. These Terms remain subject to mandatory rights and laws that apply in your jurisdiction.